Service levels — targets, not guarantees

This page describes what we aim for operationally. It is not a contractual service level agreement and creates no rights beyond the Terms of Service.

The service is automated

Justera is delivered without a support function. Sign-up, payment, analysis, export and cancellation all run without anyone on our side. We do not promise a response time, and we offer no priority queue or service credits.

Written enquiries can be sent via the form at justera.no/kontakt. We read them, but we state no deadline for replying.

Uptime

We aim for high uptime, but we have not measured it over time yet and therefore offer no contractual SLA.

Planned maintenance is announced in advance when we know about it. Current operational state is shown on the status page.

Backups

Daily encrypted backups are retained for 14 days. Restoring is a manual operation; we do not promise a fixed recovery time.

What is contractually binding

Only the Terms of Service and the Data Processing Agreement are binding. Nothing on this page entitles you to service credits, refunds or compensation.